We are committed to providing you with secure and reliable hosting services. In line with this commitment, we want to inform you of an important update that will enhance the security and deliverability of emails sent from your website.
Mandatory SMTP Authentication from January 8, 2024 Starting January 8, 2024, all emails sent through our hosting services will require SMTP authentication. This change is crucial to prevent unauthorized use of our mail servers and to protect against spam and abuse.
What This Means for Your Website Your regular email accounts will not be affected, as they already use authentication. However, your website may be impacted if it has not been configured to use SMTP authentication for sending emails.
Many website applications, including popular platforms like WordPress, Joomla, Magento, and WHMCS, send emails without SMTP authentication by default. It is essential that you update your website to authenticate emails as soon as possible.
Guides for Easy Transition To assist you in this transition, we have prepared a comprehensive list of guides that will walk you through updating your website to use SMTP authentication. Please visit our knowledge base for step-by-step instructions.
Failure to Update May Affect Email Functionality If you do not configure SMTP authentication by the January deadline, any emails sent from your website—such as order confirmations, billing notifications, or contact form submissions—may fail to deliver.
Why Are We Making This Change? The move to mandatory SMTP authentication comes in response to a significant increase in spam emails originating from hacked websites, particularly those that are outdated. In the past year, such incidents have incurred over $10,000 in additional fees from our SMTP provider, MailChannels. By enforcing SMTP authentication, we aim to safeguard our servers and, by extension, your online presence from these security threats.
This Does Not Affect Regular Email Usage Please note that day-to-day email activities are not affected by this update. The change is specific to website-generated emails, such as those from online shops, billing systems, or contact forms.
Take Action Now We urge you to take action well before the deadline to ensure a seamless experience for your website visitors. If you have any questions or need assistance, our support team is here to help.
Thank you for your prompt attention to this matter and for taking the necessary steps to secure your website's email functionality. Your proactive cooperation is vital in maintaining the high standard of service and security we strive to provide.
Warm regards,
The Pakish Team
